To return tickets, please provide the transaction number in the ticket system of the Wawel Royal Castle and the email address to which the tickets were sent. The completed form will be sent to the service vendor where the data will be verified and a decision regarding the return will be made.
Please enter your transaction number:
The number (13 digits beginning with 1) is located at the bottom of your ticket and also in the e-mail you received from us
Please enter the email address to which the tickets were sent
Specify which tickets you want to return and the reason for return: